How can we help you?
The Ombudsman is a channel dedicated to listening to you. A space to register complaints, suggestions, compliments or claims, ensuring your voice is heard.
What is the Ombudsman?
The Ombudsman is an impartial communication channel between the company and its stakeholders — customers, partners, suppliers and society in general.
Its main goal is to receive, analyze and forward manifestations that were not resolved through conventional service channels, always seeking the best solution in a fair and transparent way.
The Ombudsman acts as a transformation agent within the organization, contributing to the continuous improvement of processes and to strengthening the relationship of trust with stakeholders.
Impartiality
Impartial and unbiased analysis of all received manifestations.
Transparency
Clear process with follow-up and feedback on all requests.
Resolution
Commitment to effective solutions and the satisfaction of all parties involved.
Continuous Improvement
Manifestations feed internal improvement processes.
When to turn to the Ombudsman?
The Ombudsman should be contacted when the primary service channels have not satisfactorily addressed your request.
Complaints
When you were not satisfied with the response obtained through service channels.
Compliments
Recognize a service or experience that exceeded your expectations.
Suggestions
Contribute ideas to improve our products and services.
Reports
Report situations that may constitute irregularities or misconduct.
We are here to assist you
Submit your manifestation through the form or send it directly by email. All messages are handled confidentially and answered within 5 business days.
Report Form
Submit a structured manifestation, with attachments and an option to remain anonymous.
Send your manifestation by email. We will respond within 5 business days.
ouvidoria@greenlegis.com.brOur Ombudsman operates on business days, from 9 AM to 6 PM. Manifestations received outside these hours will be reviewed on the next business day.